Slow Response Times

During these busy times our average response times can be longer than usual and especially so on a Monday. If you've sent us an email please allow 2 working days before sending any follow up email. 

How do I know my email was received? When you email us our system creates a 'ticket' on our ticketing system (LAdesk) and sends you a confirmation email. This confirmation email confirms we have your inquiry and it is queued for response.

Why did I receive an Out of Office email? Our system automatically sends an 'Out of Office' response email if you email us over the weekend. This is to advise of the expected response time so you know when to expect your response.

Why did I receive an SLA Update email? Our system automatically sends an 'SLA Update' email if your ticket is nearing 2 working days without a response. This is to assure you we still have you ticket, it's still active and pending a reply. If you've received this email it means we are very busy in customer services and we kindly ask your extended patience.