Please be aware of our Seasonal Operational Hours as follows:
- Last Orders Date: Monday 21st December 2020
- Last Dispatch Date: Thursday 24th December 2020
- Reopen Date: Monday 28th and Tuesday 29th December 2020
- Closed: Wednesday 30th and Thursday 31st December
- Fully Reopen: Monday 4th January 20201
During the month of December 2020 please take heed of the advised Delivery estimates as many items will have a January 2021 Delivery Date.
During the period of 21st December 2020 until 4th January 2021 we are expecting high volumes of tickets and calls so we ask you please be patient and extend the usual response time by a minimum of 5 working days.
The majority of our couriers will close from Friday 25th til Tuesday 29th December and we have been notified of the following delays at present:
- Royal Mail: Running 2 Days behind schedule
- DPD: Running 1 Day behind schedule
- FedEx / TNT: Running 2-3 Days behind Schedule
- Cancellation: Unfortunately we cannot process any cancellation request between 21st December 2020 and the 6th January 2021.
- Returns: Due to the high volume of courier traffic we are extending the Returns window on any orders placed between 14th Dec - 21st Dec by 7 Days.
- Delivery Estimates: Can be seen on the Product Page, Basket, Delivery Page at Checkout and Order Confirmation Email.
Thank you so much for your custom in 2020 and we wish you a safe and enjoyable Holiday Period and New Year.