ideas4lighting Support

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Welcome

Hello and welcome to our helpdesk! On behalf of our whole team THANK YOU so much for shopping with this small family owned and run business. In these difficult times we like other business have various pressures which can slow down our operations so thank you in advance for your understanding and support. :D

Customer Services Dept Update

Current First Response Time: 1-2 Working days


Status: Amber - Medium Volume of Tickets and Calls

Dispatch Dept Update

Status: Amber

Additional Info: We are currently running 2-3 days behind schedule in dispatch as a result of increased paperwork requirements following the UK's departure from the EU.

Product Lead times: We are experiencing wide spread volatile delays with deliveries from our suppliers and couriers and we kindly ask you please allow us an extra 7 days lead time on top of the product lead time to account for any unexpected delays.