Current First Response Time: Generally 2-3 Working Days
Consecutive Response Time: Generally 1-2 Working Days
Status: Green - Steady volume of Tickets and Calls
Note: We no longer offer phone support.
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Current First Response Time: Generally 2-3 Working Days
Consecutive Response Time: Generally 1-2 Working Days
Status: Green - Steady volume of Tickets and Calls
Note: We no longer offer phone support.
Status: Amber - Shorts Delays due to global factors
Product Lead times: We are experiencing some delays with EU Brands due to a variety of global factors have resulted in unexpected lead time delays. Whilst we try to maintain accurate delivery estimates these are sometimes subject to unexpected change. We do ask to allow a minimum of 7 days additional lead time onto orders.
Due to the Windsor Framework coming into effect there is now added delays to shipments arriving with us in Northern Ireland. These delays typically range from 2-5 working days. We do ask to allow this additional time on top of your ETA.