ideas4lighting Support

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Customer Services Dept Update

Current First Response Time: Generally 1-2 Working Days

Consecutive Response Time: Generally 1-2 Working Days

Status: Green - Steady volume of Tickets and Calls 

PHONE LINE ISSUE - WE ARE CURRENTLY EXPERIENCING TECHNICAL ISSUES WITH OUR PHONELINES WHICH IS CURRENTLY BEING WORKED ON. IF YOU ARE UNABLE TO GET THROUGH WE RECOMMEND SENDING US AN EMAIL OR CREATING A TICKET VIA THE HELP DESK. WE DO APOLOGISE FOR ANY INCONVENIENCE CASUED.

Dispatch Dept Update

Status: Amber - Shorts Delays due to global factors 

Product Lead times: We are experiencing some delays with EU Brands due to a variety of global factors have resulted in unexpected lead time delays. Whilst we try to maintain accurate delivery estimates these are sometimes subject to unexpected change. We do ask to allow a minimum of 7 days additional lead time onto orders.