Contact Us

Contact Us

To help us assist you more effectively please open a ticket via the button above. Open tickets are logged on our ticketing system and will be queued in order received for response by our in house customer services team.

You can also contact us via our Live Chat service during standard working hours (9am til 5pm GST+0 Monday to Friday).

Our phones line are exclusively reserved for sales calls and open Monday to Friday 10am til 5pm GST+0 with phone lines closed for lunch from 12.30pm til 14.00pm. If you have a sales related query please call: 0044 28 3025 3616.

Please note our sales team cannot help with Cancellations, Complaints, Refunds and/or order issues via telephone - any issues should be reported by email/ticket strictly. 

Please Note: We aim to respond to all emails within 2 working days and we thank you for your patience however this may be longer during busy periods. Please monitor the 'Service Updates' on our homepage.

 

Quick Help Section

  • Where is my order: Please ensure you have first reviewed your order confirmation email which contains your dispatch and delivery date estimate.
  • Why have you not responded to my query: All non-sales queries must be submitted via email or ticket and responses will generally be within 48 hours in the order received. Please no not send additional messages as they resets the timer on your ticket.
  • I can't get through via Phone: Mondays & Thursdays are our busiest days, it's very likely customer support will be delayed on these days and phone support may suffer, please bear this in mind when calling.
  • I want to Cancel my order: All cancellations should be carried out by submitting a ticket above and will be confirmed within 48 Hours. Please ensure you review our T&C's before attempting to cancel an order.
  • I want to Return my order: Our returns service is self-serve and you can find all the required information in our Returns Section at the footer of our website. You can also find basic information on our helpdesk. 

Complaints Procedure

If your viewing this page then something has went wrong and for that we apologise in advance. Below you will see an outline of our complaints procedure in the event that you cannot reach a resolve with your assigned support agent. - Raise your complaint as a new ticket via our helpdesk under the category 'Complaint' - Your ticket will be sent directly to our customer services manager for an internal investigation - Following this investigation (allow 1-2 days), you will receive an updat...