Contact Us

Contact Us

To help us assist you more effectively please open a ticket on our helpdeskthis option can also be found on the top right of this page. Once you open a ticket it becomes logged in our ticketing system (LAdesk) and will be queued for response by our customer services team.

You can also contact us via our Live Chat service during standard working hours (9am til 5pm GST+0 Monday to Friday).

To better serve our ticket system support we have reduced phone support hours and we kindly ask you direct all Order queries via ticket/email which allows us time to look into query and resolve effectively. If you still require phone support or to speak to our sales team please call 0044 28 3025 3616. Our phone lines are open Monday to Friday 10am til 5pm GST+0 with phone lines closed for lunch from 12.30pm til 14.00pm. 

If you are a Trade Customer and looking to discuss a project or upcoming requirements you may contact our project teams via the email address:

Please Note: We aim to respond to all emails within 2 working days and we thank you for your patience


Quick Help Section

  • If your inquiring the whereabouts of your order please ensure you first reviewed your order confirmation email which contains delays regarding dispatch and delivery date estimates.
  • If your following up on a previous inquiry please ensure a minimum of 48 hours has passed as we may still be reviewing the details of your first inquiry. 
  • Monday & Thursday are our busiest days, it's very likely customer support will be delayed on these days and phone support may suffer, we can you to please bear this in mind when contacting us.

Meet the Team

Commercial Director

Marketing Manager

Customer Services Manager

Dispatch Manager

Dispatch Team

Dispatch Team

Customer Services Team

Customer Services Team


Complaints Procedure

If your viewing this page then something has went wrong and for that we apologise in advance. Below you will see an outline of our complaints procedure in the event that you cannot reach a resolve with your assigned support agent. - Raise your complaint as a new ticket via our helpdesk under the category 'Complaint' - Your ticket will be sent directly to our customer services manager for an internal investigation - Following this investigation (allow 1-2 days), you will receive an updat...