New Sale FAQ's

Shipping / Delivery Information

All relevant Shipping information can be found on our website and is available on each individual product page and also via the Shipping/Delivery link at the foot of our website. Since your here we can provide a brief shipping summary: We deliver to 195 countries all of which can be found in the 'delivery country' list at checkout. Shipping prices are dynamically calculated at the time of checkout based on your basket contents and the available shipping agents for your country. We partner wi...

How do i pay by Bank Transfer?

We offer the choice of Credit/Debit Card, PayPal and Bank Transfer when paying for your order. If you selected 'Bank Transfer' and proceeded to finalize the payment you will be prompted with a set of payment instructions, incase you missed this you can read it here: "You have selected to pay by cheque or BACS, and will shortly receive your invoice by email. This is a request for payment. Your order will be processed on receipt of your cheque or BACS payment and released for delivery in the subs...

where can I enter my EU VAT Number?

With a valid EU VAT number you can checkout without paying the applicable 20% VAT, to do this you must enter your VAT number on stage 2 (Details) of the checkout process. Refer to the below screenshot: - Click the box beside 'VAT Registered? Tic...' - This will display two new boxes (Country and VAT Number) - Complete both boxes Not all countries apply to this VAT process but you can check your country by looking through the available options under the 'Country' list.

Brexit: Will I be charged Duty/Taxes?

After Brexit, if you are living in an EU Member State and your delivery address is that EU Member State you will NOT include any Duty nor Taxes other than the standard 20% VAT that you would have been charged prior to Brexit. If you are a business in an EU Member state you can add your EU VAT Number at checkout to remove the VAT Element of the sale under EU Law. If you live outside of the EU and the UK there will be no change to the current mode of business whereby Duties and Taxes are applied ...

What to do if your unable to place an Order

If your struggling to place an order you should consider the following steps to attempt a self-resolve: - Have you entered your delivery address both full and complete? Failing to select a country or enter a town/city may restrict you from completing checkout. - Have you selected a delivery option? If you haven't selected a delivery option you cannot proceed through step 2 of checkout. - Have you checked your payment method? If your Credit/Debit Card payment is failing we recommend call...