Return FAQ's

Returns Process

In the event you would like to return an item please carefully follow these guidelines: - Login your account via the 'My Account' option at the top of our website. - Navigate to 'My Orders' which is within the 'My Account' Menu - Select the order you wish to return - Follow the on-screen return process Once you have processed your return please print a copy of the return form and place it inside the outer case ensuring that all items have been well packaged for a safe return jour...

Repackaging Guidance

When returning an item, it is crucial you read and follow our Essential Repackaging Guidance: - Please ensure all items are in clean original packaging - failure to do so will affect your refund - Please ensure all items are returned as received, i.e.: good condition - failure to do so will affect your refund - Please do NOT use sticky tapes to reseal product packaging - failure to do so will affect your refund - Please pack all items into a cardboard outer box/boxes to protect produc...

Return Couriers

If your returning an item to us we recommend using one of the following services: - Domestic Returns (UK) : www.myhermes.co.uk (http://www.myhermes.co.uk/) or Parcel Supermarket (https://www.postagesupermarket.com) - International Returns: parcelcompare.com (https://parcelcompare.com/) When booking your courier please ensure you take insurance with your courier to limit any losses causes by loss or damage during return. Important Notice: During this busy period we have seen an incre...

Return Address

All returns should be booked to the following address: ideas4lighting Returns, Upper Edward Street, Newry, Co. Down, BT35 6AX, UK Please ensure you state your order number in the reference field when booking your return or label the carton with this information to prevent any details in processing the return. If you are making a return from a non EU Country you MUST label your parcel as 'Return of goods at zero cost', failing to do this may incur additional charges and or issues with import.