Return FAQ's

In the event you would like to return an item please carefully follow these guidelines: - Login your account via the 'Login/Register' or 'My Account' option at the top of our website. - Navigate to 'My Orders' which is within the 'My Account' Menu - Select the order you wish to return - Follow the on-screen return process - Print out a copy of the returns form and place in inside the outer case - Ensure you have repackaged all items following our 'Essential Packaging Guidance' be...

Due to the fragile nature of many of our products and the unpredictability of courier networks we have devised an Essential Repackaging Guide to aid you in safe and trouble free return of your order. - Please ensure all items are in clean original packaging - failure to do so will affect your refund - Please ensure all items are returned as received, i.e.: good condition - failure to do so will affect your refund - Please do not use excessive amounts of sticky tapes to reseal product p...

All returns should be booked to the following address: ideas4lighting Returns, 11a Upper Edward Street, Newry, Co. Down, BT35 6AX, UK Please ensure you state your order number in the reference field when booking your return or label the carton with this information to prevent any details in processing the return. If you are making a return from a non EU Country you MUST label your parcel as 'Return of goods at zero cost', failing to do this may incur additional charges and or issues with impo...

When booking a return you may choose whichever courier you prefer and we recommend using a parcel comparison website to maximise your options for safe and effective transport. This is a list of some of the more common comparison sites: - Parcel Monkey (https://www.parcelmonkey.co.uk/) - Parcel Hero (https://www.parcelhero.com/) - Parcel Compare (https://parcelcompare.com/) Please consider cost of service and reputation of your selected courier, for example: some couriers offer speci...

Our return period is strictly 30 days from the date in which you received the order unless otherwise stated on a particular product. This means the item must have arrived at our depot within the 30day return period as confirmed by tracking history. Due to the nature of products including warranty periods and stock commitment levels we strictly enforce this policy and we therefore advise you do not return any order which will not arrive within the return period time frame. In some cases as a ge...

In some rare instances a return may have to be rejected where it fails to meet guidelines as set out in our returns policy and namely: - All returned must be in clean original packaging with all parts and accessories - All returned must be received in good condition so to meet resale classification - All returned must closely adhere to our essential repackaging guidance guide - All returns must be free from damage (both original or additional damage) - All returned must arrive back ...

In the rare case that an item has arrived damaged or defective, we will extend an offer to remedy the matter by means of repair, replacement or refund at the discretion of our QA team. It may be necessary to recover the item to facilitate this, in which case we may ask that you arrange return of the item. In such cases we may make an offer to cover the cost of the return service at the following rates: - Small Package Courier - £5 (Example: Royal Mail) - Large Package Courier - £10 (Examp...