In some rare instances a return may have to be rejected where it fails to meet guidelines as set out in our returns policy and namely:
- All returned must be in clean original packaging with all parts and accessories
- All returned must be received in good condition so to meet resale classification
- All returned must closely adhere to our essential repackaging guidance guide
- All returns must be free from damage (both original or additional damage)
- All returned must arrive back to our depot within our strict 30 day return window which starts from date of order delivery
- All returns must not be classified as sale, special order, made to order, clearance, etc...
If your return happens to fall outside of the conditions of our return policy we will do our best to remedy the situation to your benefit however some instances such as damage to items (Example: Broken Glass) would result in the return being rejected under classification of 'not fit for resale'. In these instances we will contact you to provide details on any issue along with images if relevant. In some cases we may recommend specific actions to remedy otherwise you may follow the guidance as below:
- Returns damaged in transit: We advise you to open a case with your chosen courier as soon as possible and using the images we have provided. If you need more information or images please contact us and we will be happy to assist. We will retain the item for 7 working days to allow you to uplift after which time we will dispose at no cost.
- Returns with packaging related issues: In some cases we can repackage under our 'repackaging policy' and no further action is required however in severe cases we may have to reject the return in and we advise that you arrange collection of the consignment within 7 working days after which time we may dispose of the item at no cost.
- Returns outside return window: In some cases we will automatically approve under our 'non-standard return policy' and no further action is needed however in severe cases we may have to reject the return in and we advise that you arrange collection of the consignment within 7 working days after which time we may dispose of the item at no cost.
- Returns of Sale/Made to order nature: In some cases we will automatically approve under our 'non-standard return policy' and no further action is needed however in severe cases we may have to reject the return in and we advise that you arrange collection of the consignment within 7 working days after which time we may dispose of the item at no cost.
We understand return related issues can be frustrating and we wish to assist you as much as possible so please feel free to get in touch should you have any queries.