Returns Process

In the event you would like to return an item please carefully follow these guidelines:

  1. Login your account via the 'My Account' option at the top of our website. 
  2. Navigate to 'My Orders' which is within the 'My Account' Menu
  3. Select the order you wish to return
  4. Follow the on-screen return process

Once you have processed your return please print a copy of the return form and place it inside the outer case ensuring that all items have been well packaged for a safe return journey. Please also print a copy of this document (Return Label) and ensure you enter your order number to help us easily identify your return.

Before you book a courier please ensure you have thoroughly read our terms & conditions and our returns policy which is available at the footer of our site. Please be aware we strictly align with these policies.

Please allow up to 14 working days for your parcel to reach us and for your refund to be processed however we aim to process within 2 days of receipt.

 

Essential Repackaging Guidance:

  • Please ensure all items are in clean original packaging - failure to do so will affect your refund
  • Please ensure all items are returned as received, i.e.: good condition - failure to do so will affect your refund
  • Please do NOT use sticky tapes to reseal product packaging - failure to do so will affect your refund
  • Please pack all items into a cardboard outer box/boxes to protect product & product packaging - failure to do so will affect your refund

 

For low cost returns we recommend: 

Please note: we cannot accept any returns over the counter at our Lighting Showroom - all returns MUST be returned by courier. This is a zero tolerance policy.

 

If you do not have access to your account or did not register an account you can still carry out a return via our traditional returns form which you can download here: Returns Form