Order Related FAQ's

My Account

You can access your account on our website by clicking the 'login/register' option at the top right hand side of our website. Once you have logged in you will have access to view all historic and current orders as well as the ability to adjust any information such as your address. It is also possible to log and follow any open returns you may have with ourselves which is especially handy. If during checkout you did not sign up with a customer account you can still resolve this easily by followi...

Missing Items

If you've received your order but found some something to be missing please first check the 'My Orders' section of your account which you can access via the 'Login/Register' option on the top right hand side of our website. In some cases we may split an order into multiple orders to fulfil part of that order in a timely manner whilst we await delivery of the remainder. If your order is showing as fully dispatched (no split orders) please contact us with details of the missing item(s). Our Packi...

Order Updates

Customers can live track the status of their order(s) by logging into their account (https://www.ideas4lighting.com/register) and navigating to the 'My Orders' section. Within this section you'll get a full overview of past and present orders and a status update for each which will likely be one of the following: - Payment Received - Your order has been received by our system and payment confirmed - Processing Order - Your order has been received by our team and the relevant internal proc...

Damaged or Faulty Item

Damaged or Faulty Item In the rare event that your order has arrived damaged you should aim to contact us almost immediately to allow us to pursue the necessary internal steps. When contacting us about an issue with a product we recommend you submit a ticket to our helpdesk accompanied with by following: - Order number - Photographs of the product packaging - Photographs of the damages along with a detailed description For issues of this nature we aim to reply within 1 working day...

Order Cancellation

If you wish to cancel your order you have the right to do within 14 days of placing the order and should do so by completing and returning the standardized 'Cancellation form' attached to your order confirmation email and returning this via email only. We will not accept cancellation requests via phone. It should be noted that your cancellation request is not confirmed until you receive a response from our customer services team confirming the cancellation has been processed. The sole reason fo...

Business Invoices

After placing your order you will automatically receive a copy of your invoice duplicating as your order confirmation. Unless specified we will also include a copy of your invoice in your order and should you require an additional digital version you can download this via the 'My Orders' option within the 'My Account' section of our website. If you haven't registered for an account you can submit a ticket us to resend your order confirmation / invoice where we aim to complete within 1 working d...

Order Tracking

We aim to dispatch all overs within the time frame specified which can be found below the price information of each product. Delivery usually takes 2 working days for UK orders, 3-4 working days for most EU locations and 5-7 working days for the rest of the world. You'll receive an order update email from us in the event that we haven't been able to dispatch your order on time otherwise you will receive an email confirming we have dispatched your order with tracking details. You can find your ...