Damaged or Faulty Item
In the rare event that your order has arrived damaged you should aim to contact us almost immediately to allow us to pursue the necessary internal steps. When contacting us about an issue with a product we recommend you submit a ticket to our helpdesk accompanied with by following:
- Order number
- Photographs of the product packaging
- Photographs of the damages along with a detailed description
For issues of this nature we aim to reply within 1 working day and resolve within 3 working days at which time a replacement will be issued or refund provided based on the scenario.
For the return or collection of damaged items we will require completion of this form - Download.
If on receipt of your order you have an issue or question relating to the installation or setup of a product please submit a ticket to our helpdesk with a detailed description of the issue and your order number.
In these cases we aim to respond and resolve within 1 working day.